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Please note - We regret to inform you that our phone line is currently unavailable. Our team is working to resolve the issue as quickly as possible. In the meantime, we have set up an alternative phone line +44 1675 628652. We apologize for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.
To ensure discrepancies are managed correctly we need to ensure that a Return Material Authorisation or RMA has been issued before goods are returned to us. To request an RMA please complete the Discrepancy Form shown below.
This form requires details such as quantity, part code, and batch number. On receipt of the completed Discrepancy Form, a member of our Customer Services Team will contact you to advise on the next course of action.
If following investigation, the error lies with Sil-Mid Limited we will arrange for our carrier to visit your location and collect the goods from you. In some rare cases, we will ask that the goods be scrapped by you. Before our carrier can collect, we will issue you with an RMA Number (Return Materials Authorisation).
The RMA Number must be clearly marked on the outer carton the goods will be shipped back to us in. If the RMA Number is not clearly displayed it can delay the processing of your return.
If there is an issue with your order, you will need to let us know within 3 days of receiving the goods.
With every delivery, we provide a Silmid Certificate of Conformity. Use this to complete the required fields so that we can process your claim as quickly as possible.
When we receive an RMA form a Support Ticket is raised and will be processed by our customer service team. If you have any issues completing the form or you have not had a response from us within 24hours please contact us on +44(0)1675 432850
PLEASE NOTE:
Goods returned without an RMA number may be rejected at your cost.
