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Our eCommerce team updates product pages on our website with specific information about supplier disruption where it applies. This is subject to frequent change so please ensure you take note of the two suggestions above.
These are orders processed online via the Silmid.com website with a United Kingdom delivery address.
These orders are picked and packed the same day if the order is received before 3.00 pm.
For products that are too hazardous or too bulky to ship via FedEx then they are shipped via Clarkes Transport and these orders are collected at lunchtime each weekday and are usually delivered on a small pallet.
These are orders that are sent by email to our office for manual entry onto our system. These orders are usually processed within 48 hours of receipt subject to contract review and any amendments or changes that are required.
These are orders placed on the Silmid.com website for delivery outside of the United Kingdom. These orders need to be packed for EXPORT and so take longer to process. Please allow 72 hours (3 working days) before progressing for a shipping date.
If urgent packing is required then we can upgrade your shipment to AOG and a fee will be applied.
These are orders that are PROFORMA and will only be processed once the PAYMENT has been cleared into our UK bank. Please do not progress a PROFORMA order until you have made payment.
Once payment is cleared, allow 48 hours for UK orders and 72 hours for EXPORT orders.
The easiest way to check the Estimated Ship Date is to login to you account on Silmid.com and click on the Outstanding Order Report.
This is the date we expect to despatch the goods and so they will arrive subject to the delivery option selected when the order was placed.
If the order is for delivery outside of the United Kingdom then the transit time will vary based on the shipping method and carrier used. Please allow a reasonable time for transit of goods following the shipping date.
The global supply chain is experiencing disruption like never before and our Purchasing Team are working to constantly get the best possible due dates for back ordered items.
There are many reasons why the Estimated Ship Date can change and these include:
The delivery date of an order is critical information and we keep customers informed of the due date of outstanding orders.
When an order is placed with Silmid.com an order acknowledgement is generated and emailed to the contact on the order. This acknowledgement provides the due date as of the date of order.
There are a number of reasons why the due date on an order could change:
In the event of a delay, a revised order acknowledgement will be sent via email providing the new delivery date.
The Silmid.com system uses a number of date values during the processing of an order:
Check the DUE DATE on the original order acknowledgement and update your system accordingly
If the DUE DATE has passed, check that you have not had an updated acknowledgement.
If you have not had a revised acknowledgement you can request that one be sent to you.